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1. Can I get samples?
Yes, free samples are available.
Samples will usually be sent out within 1-3 working days.
2. Do you accept customized orders?
Yes, both product and package can be customized.
3. What is the payment terms?
TT, LC, DP are available.
Please note that OME orders require payment prior to shipment.
4. What is the lead time for mass production?
Delivery time depends on product type and quantity.
Our company has a digital ordering system to ensure scientific and reasonable scheduling of orders, please consult the sales staff you contacted.
5. How to guarantee the product quality?
We have a complete raw material inspection, quality control and pre-factory inspection system to ensure that the order delivered to you is in line with the contract.
In addition, it also supports third-party inspection before shipment. If the inspection fails, the customer's payment will be refunded, and the loss caused by the breach of contract will be compensated.
6. How to check the order status after payment?
After the order is confirmed, the merchandiser will follow up every week and update the order status to you by email.
7. How to deal with after-sales problems?
The after-sales service implements the order responsibility system, and the salesman is the first responsible person for the order. The after-sales service department will set up a service team after receiving the complaint. They will complete the incident investigation and provide you with a resolution within 72 hours.
Over Two Decades of Expertise Leverage our extensive 22+ years of experience to guide every phase of your order, ensuring a seamless and worry-free process.
Comprehensive Order Supervision From the moment you reach out to us, every step of your order is meticulously supervised to alleviate any concerns you might have.
--Engage with our dedicated sales team for swift responses within 12 hours.
--Gain clarity on quality, price, payment terms, packaging, and delivery timelines to facilitate your decision-making.
--Shipping information is promptly shared on the departure day.
--Stay informed at each stage until the successful receipt of your shipment.
Expert Loading Report Services An external team meticulously inspects loading operations to ensure everything is in perfect order, backed by a detailed Loading Report for each shipment, with prior samples available upon request.
Unbeatable Pricing Our profound industry insight, coupled with strong partnerships with select manufacturers, enables us to offer the most competitive prices.
Quality Assured Products We only approve products that meet the highest international standards and regulations.
Strategic Warehouse Solutions With our warehouse services, we ensure a stable supply for our clients, buffering against the volatility of material prices.
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